FREQUENTLY ASKED QUESTIONS

  • How can I check up on my order?

You can log in to your account here at any time to view the status of your order, and see any notes that our staff members may have added on. You will also receive an email when your order is dispatched (please note – this may go to your spam or junk mail folder.

  • What if I’m out when my order arrives?

The delivery person will either leave it with a neighbor or post a slip giving instructions for arranging a re-delivery or collect it from your local post sorting office. Other countries may have different procedures for this. If you don’t want to miss your delivery, we recommend having it sent to an address where someone is always in, such as to a workplace or a relative.

  • My order hasn’t arrived yet, what shall I do?

If your order doesn’t arrive at the expected time, please contact us for information on what to do next. To determine that a parcel is definitely lost, we generally ask that customers allow 10 days from dispatch for orders sent within Ghana, and 5 weeks for orders sent out of Ghana before we are able to send a replacement order or issue a refund.

  • What is your policy for returns and exchanges?

We’re confident you’ll be delighted with every purchase from Artsafric.com, however, we’ll understand if you change your mind and would like a refund or exchange. Please contact us within 10 days of receiving your order. We’ll then advise you how to go about returning the item(s) to us, as long as they are still in their original and unused condition, with all packaging and tags. It is the responsibility of the customer to ensure that items are returned safely, so please use a registered service and/or keep all posting receipts to allow you to make a postal claim for damage/loss if necessary.

What happens next?

Once we’ve received the item(s) back in their original condition, we’ll initiate a refund within 48 hours, via the method you used to pay. Delivery costs are non-refundable (except in the rare case of incorrect, faulty, or damaged items being received). If you return an entire order which used free delivery, we’ll deduct our exact delivery cost from the refund amount. If you requested an exchange and the cost of your new item(s) is different from the cost of your original item(s), we’ll refund or charge you the difference appropriately. It’s vital to include your order number with any returns.

Outside Ghana Delivery

1 to 3 weeks from dispatch. Some tracking available.

  • How much will the shipping cost?

As our product sizes vary and per your location, you will be able to find accurate shipping costs on the cart and checkout pages.

Ordering

  • How do I place an order?

Create an account, add the product(s) you wish to order in your shopping cart by clicking on the Add to Cart button located next to the product image. When you’re ready to complete your order, click Continue Checkout from within your cart and follow the instructions.

  • What payment options do you accept?

We accept Visa, MasterCard, and mobile money.

We’re Here to Help!

Chat with us or Contact us

If you’d like to get in touch with us, email us, call or chat with us using the chat pop-up icon
 

Customer service number: +233 54 302 1488

Email address: artsafric20@gmail.com

Address: Digital Address GM-261-1732, Behind DVLA, Oyibi, Dodowa Road, Accra, Ghana

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